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As a manager you have more information than time. AI can help reduce that workload, but not every tool is equally useful. Below is where it already helps in practice and what to watch out for.
Preparing decisions
A language model can summarise reports, explain figures from a spreadsheet and draft questions for a meeting. It does not make the decision for you. Always check that the figures are right, because an AI answer often sounds more certain than it is.
Automating routine tasks
You can have recurring work done for you: sorting emails, sending round a summary of a meeting, moving data from one system to another. Zapier adds AI as a step in automations, without you having to write code. Start with one task you do every week.
Tracking projects
Project tools such as Asana have AI features, for example to sort incoming requests or draft a project brief. Advanced AI features may cost extra. So first check whether the basic plan is enough.
Staff and recruitment: extra care
Under the EU AI Act, AI that helps select applicants or track the performance of your people falls into the high-risk category. That means stricter requirements for the supplier and for you as the user. Always have a person make the decision, and tell your people what you use it for.
Customer questions
A chatbot can answer frequently asked questions. Make sure a customer can always reach a person, and check regularly what the bot replies. Choose a supplier that will still be around and keep supporting the product: in this market, providers disappear and merge quickly.
Marketing and sales
AI helps with writing quotes, summarising customer conversations and tidying up your customer records. Never simply forward an AI-written text to a customer. Read it through and make it personal.
Which tool suits you?
There is no best AI for managers. Which one fits depends on the work you want to lighten. TensorFlow is sometimes mentioned as an AI solution, but it is a library developers use to build models, not a tool for managers. For most managers it starts with an everyday assistant such as ChatGPT, Claude, Copilot or Gemini, plus an automation tool.
How to start
- Write down which three tasks take up the most of your time.
- Pick one and test a tool for two weeks.
- Decide beforehand what you will not put into the tool: customer data, personnel files, contracts.
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